Consulting And Support Services

Consulting and Support Services

BI Consultant Group is a team of expert consultants that helps its clients convert strategic business objectives and goals into a BI strategy and take these ideas to action. Our engagements with high-performing organizations have shown that successful execution results from having a specific management framework for clarifying your strategy and linking it to your people, processes and technology. Our overall goal is to engage with our customers to ensure system implementation is a success. We take a holistic approach to consulting to eliminate implementation risks and roadblocks.

BI Consultant Group has a worldwide network of consultants, implementation specialists, and trainers who are experts in their respective fields and have years of successful business intelligence deployment experience to help you accelerate productivity and ROI. Our consulting services are as varied as the clients we serve, and each engagement is tailored to match your specific business needs and environment. Our services include, but are not limited to, the following:

Technology Enablement Services

• Business Intelligence Technology Implementation
  • Installation and Configuration
  • Application Integration
  • Customization
  • Conversion from one technology platform to another
  • Cloud Intelligence
• Business Intelligence Technology Management
  • Performance Optimization
  • Upgrades and Migration
  • Capacity Planning
  • Disaster Recovery
  • Business Intelligence Health Check
  • Application Lifecycle Management (ALM)
• Business Intelligence Data Management
  • Data Management Strategy
  • Data Warehouse Architecture
  • Extract, Transform, and Load (ETL)
• Business Intelligence Presentation and Delivery
  • Mobile Intelligence Services
  • Mobile Transaction Services
  • Dashboard Services
  • Report Services

Business Intelligence Advisory Services

• Strategy and Planning
  • Business Intelligence Assessment and Road map
  • Balanced Scorecard
  • Advanced Analytics
• Marketing and Sales
  • Product Insight
  • Customer Insight
• Social Media
  • Enterprise Social Intelligence
  • Customer Social Intelligence
• Financial Services Solutions
  • Credit Risk Management
  • Underwriting Analytics
  • Claims Optimization and Mobilization
• Retail Solutions
  • Retail Loss Prevention
  • Retail Vendor Portal
• Health Care Solutions
  • Revenue Cycle Intelligence
  • Care Management
• Education Solutions
  • Adoption Management
  • Training Program Management

Take advantage of our decades of experience, proven methods, and best-practice insights gained while supporting hundreds of organizations around the globe. Contact us today to discuss your requirements.

On Job Support Services

We offer job support for various SAP modules:

• SAP HANA
• SAP BW on HANA
• SAP BI
• SAP SD
• SAP MM
• SAP S/4HANA

Support Services

You are not alone. The relationship BI Consultant Group establishes with its clients extends long after systems are installed and people begin to use the software. You can count on us to answer questions and guide you through whatever issues may arise.

Standard Support

Standard Support includes:

• New software releases and updates
• Live technical support during standard business hours, as specified for your region on the Contact Us page
• 24/7/365 access to the Knowledge Base
• Multiple contact channels: telephone, e-mail, fax, and online

Extended Support

Extended Support offers all the benefits of Standard Support, plus:

• 24/7/365 critical technical support (English only)

Managed Support

Managed Support offers all the benefits of Standard Support, plus:

• An assigned case manager who acts as an escalation point, responsible for account overview and regular review of all customer cases
• Recurring project status conference calls

Dedicated Support

Dedicated Support offers all the benefits of Standard Support, plus:

• A dedicated support engineer directly responsible for working on your cases
• Environment replication: a copy of your metadata is maintained by BI Consultant Group
• Weekly account status reports
• Critical issue notification
• Recurring project status conference calls

Elite Support

Our highest level of support, Elite Support offers all the benefits of Standard Support, plus:

• A dedicated support engineer directly responsible for working on your cases
• Environment replication: a copy of your metadata is maintained by BI Consultant Group
• Weekly account status reports
• Critical issue notification
• Recurring project status conference calls
• 24/7/365 critical technical support, including weekends and holidays
• Regular on-site visits by your dedicated support engineer
• Prioritized product enhancement requests
• Priority involvement in Beta programs
• Prioritized bug requests

We have hired, trained, and certified the brightest and highest-quality support team around. We aim to achieve more than just satisfaction from our customer base. We expect to build good working relationships with our customers, understand their requirements, and work with them to help them deliver their solutions.

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Why Choose BI Consultant Group?

• Deep expertise in Business Intelligence and Analytics talent
• Proven track record of successful placements and consulting engagements
• Commitment to matching the right people with the right roles
• Flexible solutions for today’s dynamic job market